You can delete your LicoMed account at any time. There are two ways to do it.
Option 1: in the app (fastest)
- Open LicoMed and sign in
- Go to Settings, then Security
- Tap Delete Account and confirm with your password
Your account is closed immediately and you are signed out on every device.
Option 2: by email
If you cannot sign in, email support@licomeds.com from the email address on your account, with the subject Account deletion request, and include the phone number registered to the account. We may ask one or two questions to confirm the request is genuinely yours before we act on it.
We action verified requests within 30 days.
What gets deleted
- Your name, email address, phone number, date of birth and gender
- Your profile photo and any documents you uploaded
- Your chat messages and shared files
- Your saved addresses and location data
- Your bank account details and funding account
What we must keep, and why
Some records cannot be deleted on request because Nigerian law requires us to retain them:
- Medical records such as consultations, prescriptions and laboratory results, which must be retained for the period set by medical record keeping rules
- Financial records of completed transactions, required for tax, audit and anti fraud obligations
These are separated from your identity where possible, are no longer linked to a usable account, and are deleted once the required retention period ends.
Questions
Email support@licomeds.com and we will help.